On May 31, 2018 FictionNewYork.com changed e-commerce providers. When moving e-commerce platforms we imported all of our old customer accounts BUT obviously for security reasons we could not import old passwords as we do not have access to passwords created by our customers.
If you placed an order with FictionNewYork.com prior to May 31st 2018 you should have received an email from us to reset / choose a new password so you could easily Login to our new site and not have to input your address, email, etc. again and also so you would still have access to your Loyalty Cash Back.
If you did not receive this email or deleted it by accident please contact us so we can resend it.